Preguntas frecuentes
Everything you need to know before your stay
Where do I get the best price?
Always on our official website cabot-hotels.com or through our call centre. By booking direct, you automatically access the advantages of the Stay Close program.
What are the advantages of booking directly?
Best rate guaranteed
Exclusive discounts
Benefits during your stay
Direct management with no intermediaries
Access to the Stay Close program
Can I modify or cancel my reservation?
It depends on the rate you have booked. The conditions for modification or cancellation are detailed at the time of booking and you will find them detailed in the confirmation document you will receive by email.
Do you accept group bookings?
Yes. For sports, family, or corporate groups, we recommend contacting our team directly for personalized conditions.
What are the check-in and check-out times?
Check-in and check-out time depends on each accommodation. It is recommended to check before arrival.
Late check-out available upon availability (and free of charge always according to availability in Endless Stay level)
Can I request an early check-in?
Yes, subject to availability and cost, on the day of arrival.
Do you offer a transfer service?
Yes. You can book your transfer directly from our official website through our partner specialized in transfers. The process is simple so that your experience starts from the moment you land in Mallorca. We recommend booking in advance to guarantee availability, especially in high season.
Do the rooms have a safe?
Yes. All our hotels have a safety deposit box which is free for Stay Close members.
Are there adapted rooms?
Some establishments have adapted rooms. To be able to serve you better, we recommend indicating your needs in advance.
Are there family or connecting rooms?
Yes, in several accommodations according to availability. We recommend checking with the establishment to confirm specific options.
Is Cabot Hotels suitable for families?
Yes. Several of our accommodations are designed to offer complete family experiences.
What is the Boti universe?
Boti is Cabot’s official mascot and the common thread connecting our children’s experiences:
Water park
Splash Park
Boti ClubHouse (with educational garden)
Structured activities
Do you have cribs?
Yes, upon request and according to availability.
What are Adults Only accommodations?
These are establishments designed exclusively for adults (over 16 years old), with quieter environments, well-kept spaces, and experiences adapted to this type of trip.
Do the hotels offer a buffet?
Yes. Our buffets combine a Mediterranean base, balanced variety, and open stations.
Do you offer options for allergies and intolerances?
Yes. We have gluten-free, vegetarian alternatives and specific options. Our team can guide you during the service.
Do you work with local products?
Our cuisine is inspired by local products whenever possible, respecting the season and the Mediterranean character.
Are these hotels prepared for cyclists?
Yes, especially in Puerto de Pollensa. We have adapted facilities, bicycle garages, and services oriented towards cyclists.
Is there a gym?
Yes. Some hotels have renovated gyms and programs like Les Mills.
Do you offer tennis or paddle courts?
Yes, at Cabot Pollensa Park Spa and Cabot Club Torreblanca there are tennis courts.
Is there a SPA?
Cabot Pollensa Park Spa and Cabot Cap de Mar feature a spa and wellness area, although if you wish to enjoy treatments or therapeutic massages, you can do so in almost all our hotels by booking in advance at the reception.
Can treatments be booked?
Yes, directly at the hotel. We recommend booking in advance.
What is Stay Close?
It is the Cabot Hotels loyalty program. It rewards direct bookings with advantages from the first stay.
Stay Close is free?
Yes. It is automatically activated when booking on our website or call centre.
In which accommodations is it valid?
In all hotels, apartments, and villas operated by Cabot Hotels.
In which areas of Mallorca are the Cabot hotels located?
Puerto de Pollensa, Playa de Palma, Cala Bona, Cala d’Or (Cala Ferrera) and Sa Coma.
How can I contact Cabot Hotels?
We will be happy to assist with your inquiries and suggestions. You can send them to us through the form or by contacting our call centre or the hotel receptions directly. We are available to help you before, during, and after your stay.
